Customer portal, app and AI assistance get you to the right place quickly: follow-up questions can be classified directly, tickets tracked at any time, and documents viewed around the clock.
Available anytime
Portal & app around the clock
Quick overview
Tickets, follow-up questions & status in one place
Reachable by phone
Always there for you in emergencies
Support
The central access point for documents, follow-up questions, damage reports and status.
The AI chat helps you capture and phrase your request.
For urgent matters that can only be clarified by phone or for acute emergencies.
Process
Use the portal or app to submit your concern directly or via AI chat. In an emergency, report it by phone.
Documents, photos, follow-up questions and responsibilities stay bundled directly with the case.
Requests are handled in a structured way and status updates are returned transparently.
After processing, the case is cleanly closed, documented and archived transparently in the portal.
Orientation
Statements, minutes, contracts and other documents.
Start in the customer portal. There you can find your documents, current appointments and further information.
A short follow-up question about a case or a quick message to management.
For short clarifications, chat is the fastest route.
Damage, complaints, certificates, requests and changes to personal details.
Use a guided ticket or chat. Photos and a description can be added there directly.
For example water damage or loss of hot water or heating.
Use the emergency line for real emergencies at the property. In case of fire, smoke or danger to people, always contact 110 or 112 directly.
